Privacy Policy

Privacy Policy
Effective Date: January 1, 2025

This Privacy Policy explains how Serene Therapeutic Wellness, LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website he “Website”). We are Serenetherapeuticwellness.com committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws.

  1. Information We Collect

We collect the following types of information:

  1. Personal Information (you provide to us)
  • Name, email address, phone number, mailing address
  • Appointment booking information
  • Payment information (processed securely via third-party processors)
  • Communication preferences
  1. Non-Personal Information (collected automatically)
  • IP address, browser type, device type, and operating system
  • Referring website, pages viewed, time spent on our site
  • Cookies and analytics tracking
  1. Affiliate Interaction Data
  • If you click affiliate links, we may receive data related to your referral or transaction via third-party affiliate platforms.
  • We do not receive full purchase or payment information from affiliate merchants.
  1. How We Use Your Information

We use your information to:

  • Provide and manage our massage services
  • Respond to customer inquiries and support requests
  • Send booking confirmations and reminders
  • Process payments securely through our payment partners
  • Comply with legal obligations
  • Monitor site usage and improve Website functionality
  • Track affiliate referrals (non-personally identifiable unless explicitly disclosed)

With your explicit consent, we may also:

  • Send newsletters, marketing emails, and promotional offers (unsubscribe at any time)
  1. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:

  • Your consent (e.g., newsletter signup)
  • Performance of a contract (e.g., scheduling services)
  • Compliance with legal obligations
  • Our legitimate interests (e.g., site analytics, service improvement)
  1. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Payment processors, scheduling platforms, email service providers (only as needed to perform services)
  • Affiliate Networks: To track referrals and commissions
  • Regulatory Authorities or Law Enforcement: If legally required or necessary to protect rights, safety, or property

All third parties are required to maintain the confidentiality and security of your data.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority (GDPR)
  • Request to know what data we collect, delete it, or opt out of sale (CCPA)

To exercise your rights, email us at: serenetherapeuticwellness@gmail.com.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. You can control cookie settings through your browser or opt-out of analytics tracking using services like Google Analytics opt-out.

By using this Website, you consent to our use of cookies unless you disable them.

  1. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  1. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

This Website is not intended for children under 18. We do not knowingly collect data from minors. If we discover we have collected personal data from a child without verification of parental consent, we will delete it immediately.

  1. Third-Party Links

Our website may contain links to third-party sites, including affiliate product links. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before interacting with them.

  1. International Data Transfers

If you are accessing the Website from outside the United States, please note that your information may be transferred to, stored, and processed in the U.S., where our servers are located. By using the Website, you consent to this transfer.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Website constitutes your acceptance of any changes.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Serene Therapeutic Wellness, LLC
Email: serenetherapeuticwellness@gmail.com